We use Bring, DHL express and Helt Hjem as our delivery partners.
Bring delivery to pick-up point (within Norway) 2-3 days
Bring home delivery ( within Norway) 3-5 days
Bring delivery to mailbox (within Norway and only for scent sample orders) 2-4 days
Helt Hjem (within Norway) 3-5 days
DHL express (within Norway EU, UK, USA) 24-48 hours
HOW WILL I BE NOTIFIED
After you place an order, you will receive an order confirmation from us. We will then begin the process of packing your order. When your order is packed and ready for collection by our transport partner, you will be notified with a shipping confirmation email, with a tracking number. When your order is out for delivery or turned into your closest pickup point, you will be notified by the transporter.
RETURN & EXCHANGE POLICY
If you change your mind about a purchase, we are happy to refund this within 14 days of receipt. If the deadline ends on a Saturday or a public holiday, the deadline is extended to the nearest working day.The scented candle must be undamaged and returned in the same condition as you received it and must be returned within the original packaging. The right of cancellation no longer applies if the returned item has been used in a way that has evidently reduced its sales value significantly.
Lack of the item - the buyer's rights and complaint deadline: You have the right to complain up to 2 - 5 years after you have received the product. Contact email@example.com
Additional non-returnable items:
* Gift cards
Before returning an item, you must contact us at firstname.lastname@example.org Note that any expenses related to returning an item must be covered by you. Only the credit card used to make the purchase can be credited.